Status updates | SugarAI Incidents and maintenance reported on status page for SugarAI https://status.cloud.sugarai.com/ https://d1lppblt9t2x15.cloudfront.net/logos/76aac78bddcd23de64988e7d2fe72f5a.png Status updates | SugarAI https://status.cloud.sugarai.com/ en Sugar Predict UK 02 is down https://status.cloud.sugarai.com/incident/1110131 Sun, 01 Nov 2026 10:03:29 -0000 https://status.cloud.sugarai.com/incident/1110131#3fe6e6de7fb5b25ea21bf1a87f68ae65cb10d27c8f2d1a03ca6f621f0da9e8b2 Incident Sugar Predict UK 02 recovered. Sugar Predict UK 02 is down https://status.cloud.sugarai.com/incident/1110131 Sun, 01 Nov 2026 10:01:07 -0000 https://status.cloud.sugarai.com/incident/1110131#00323bae2ea67a0d2d976e288886a76dd7ffed641e902717186de1a81b52aefd Incident Sugar Predict UK 02 went down. Sugar Market Mail App EU, Sugar Cloud DE 01, and 1 other service are down https://status.cloud.sugarai.com/incident/1107315 Thu, 29 Oct 2026 20:48:56 -0000 https://status.cloud.sugarai.com/incident/1107315#c0a8567a9efb354fba6bd04a7fe0f1220f89537d6d44938c458c0e1e7b14272e Incident Sugar Cloud US 13 recovered. Sugar Market Mail App EU, Sugar Cloud DE 01, and 1 other service are down https://status.cloud.sugarai.com/incident/1107315 Thu, 29 Oct 2026 20:47:52 -0000 https://status.cloud.sugarai.com/incident/1107315#21a4bff0fbac637993437f13049ee86ce6e562500e90431e4d40f0577241fea9 Incident Sugar Cloud US 13 went down. Sugar Market Mail App EU, Sugar Cloud DE 01, and 1 other service are down https://status.cloud.sugarai.com/incident/1107315 Thu, 29 Oct 2026 07:52:39 -0000 https://status.cloud.sugarai.com/incident/1107315#57a458833b9fb96986c3a7dec18bc076e3c623bc161b74df4f92e44559127d5e Incident Sugar Cloud DE 01 recovered. Sugar Market Mail App EU, Sugar Cloud DE 01, and 1 other service are down https://status.cloud.sugarai.com/incident/1107315 Thu, 29 Oct 2026 07:49:48 -0000 https://status.cloud.sugarai.com/incident/1107315#2fded3901a52ae4ff026f9e41c7b0621b05a8d736f9f434300c415e8cf253b28 Incident Sugar Cloud DE 01 went down. Sugar Market Mail App EU, Sugar Cloud DE 01, and 1 other service are down https://status.cloud.sugarai.com/incident/1107315 Thu, 29 Oct 2026 03:06:02 -0000 https://status.cloud.sugarai.com/incident/1107315#37c14e17111413d61574dfb9ddab56d1b85cfa719a77c3980cb39854ce66d35b Incident Sugar Market Mail App EU recovered. Sugar Market Mail App EU, Sugar Cloud DE 01, and 1 other service are down https://status.cloud.sugarai.com/incident/1107315 Thu, 29 Oct 2026 02:58:54 -0000 https://status.cloud.sugarai.com/incident/1107315#35253af8363de078073bc4aefb3ea3f7ffcf44b198a5540b536da41e07196aac Incident Sugar Market Mail App EU went down. Sugar Identity (IDM) Console Montreal, Sugar Cloud CA 01, and 2 other services are down https://status.cloud.sugarai.com/incident/1098822 Thu, 22 Oct 2026 10:54:44 -0000 https://status.cloud.sugarai.com/incident/1098822#c1db06e31007893151a0600834a57347902bb64b500b2815e4396b37e71281fa Incident Sugar Identity (IDM) Console Montreal recovered. Sugar Identity (IDM) Console Montreal, Sugar Cloud CA 01, and 2 other services are down https://status.cloud.sugarai.com/incident/1098822 Thu, 22 Oct 2026 10:53:41 -0000 https://status.cloud.sugarai.com/incident/1098822#df1a88e4bdfe4f54b9eb2fb9f33d79ceb335320c0189c96d536d09df2fb7c429 Incident Sugar Identity (IDM) SCIM Service Montreal recovered. Sugar Identity (IDM) Console Montreal, Sugar Cloud CA 01, and 2 other services are down https://status.cloud.sugarai.com/incident/1098822 Thu, 22 Oct 2026 10:53:31 -0000 https://status.cloud.sugarai.com/incident/1098822#3b2de9148c06759a0c38bbd20dfde1828f1b380576950d871c22c1fedeeaf509 Incident Sugar Identity (IDM) STS Montreal and Sugar Cloud CA 01 recovered. Sugar Identity (IDM) Console Montreal, Sugar Cloud CA 01, and 2 other services are down https://status.cloud.sugarai.com/incident/1098822 Thu, 22 Oct 2026 10:49:18 -0000 https://status.cloud.sugarai.com/incident/1098822#6059d866dcdce7694715102f7de75453e66849ad513d00ca37b69dcde54b212c Incident Sugar Cloud CA 01 went down. Sugar Identity (IDM) Console Montreal, Sugar Cloud CA 01, and 2 other services are down https://status.cloud.sugarai.com/incident/1098822 Thu, 22 Oct 2026 10:48:57 -0000 https://status.cloud.sugarai.com/incident/1098822#492a90a319bb28d6192c65d1c39de646968f85278cc2357cd976e1c22d6f2d20 Incident Sugar Identity (IDM) Console Montreal went down. Sugar Identity (IDM) Console Montreal, Sugar Cloud CA 01, and 2 other services are down https://status.cloud.sugarai.com/incident/1098822 Thu, 22 Oct 2026 10:48:34 -0000 https://status.cloud.sugarai.com/incident/1098822#1c4b972a635109dd93faa7892980b318453a84110a0e4222296ad2ab6b6d65b1 Incident Sugar Identity (IDM) SCIM Service Montreal went down. Sugar Identity (IDM) Console Montreal, Sugar Cloud CA 01, and 2 other services are down https://status.cloud.sugarai.com/incident/1098822 Thu, 22 Oct 2026 10:48:20 -0000 https://status.cloud.sugarai.com/incident/1098822#1c18c53b8470613a1c79d9dfa17b4b488d75faef0632600009f389df5315023b Incident Sugar Identity (IDM) STS Montreal went down. Sugar Cloud Premium US 03, Sugar Identity (IDM) Login Montreal, and 1 other service are down https://status.cloud.sugarai.com/incident/1097556 Wed, 21 Oct 2026 18:25:40 -0000 https://status.cloud.sugarai.com/incident/1097556#8a2be8a7b5f3684916931b8bb74a2c4a2e7bf73d3390b0725df9168af34ce531 Incident Sugar Identity (IDM) Login Montreal recovered. Sugar Cloud Premium US 03, Sugar Identity (IDM) Login Montreal, and 1 other service are down https://status.cloud.sugarai.com/incident/1097556 Wed, 21 Oct 2026 18:20:59 -0000 https://status.cloud.sugarai.com/incident/1097556#732b9930f23dbce0e88fca3cb8f079e736ad2ec58b74909a19f2694ffc3c47ab Incident Sugar Identity (IDM) Login Montreal went down. Sugar Cloud Premium US 03, Sugar Identity (IDM) Login Montreal, and 1 other service are down https://status.cloud.sugarai.com/incident/1097556 Wed, 21 Oct 2026 18:09:39 -0000 https://status.cloud.sugarai.com/incident/1097556#c89804109642707cd6f28fbc1d2b52e8de3d61dd2761927ef76766ceeb6ad029 Incident Sugar Identity (IDM) STS Oregon recovered. Sugar Cloud Premium US 03, Sugar Identity (IDM) Login Montreal, and 1 other service are down https://status.cloud.sugarai.com/incident/1097556 Wed, 21 Oct 2026 18:08:38 -0000 https://status.cloud.sugarai.com/incident/1097556#0dab07d2cae4264b0f9c1279ebf7f3240bab889d7734a3d67388b196dfe01a73 Incident Sugar Identity (IDM) STS Oregon went down. Sugar Cloud Premium US 03, Sugar Identity (IDM) Login Montreal, and 1 other service are down https://status.cloud.sugarai.com/incident/1097556 Wed, 21 Oct 2026 16:14:55 -0000 https://status.cloud.sugarai.com/incident/1097556#7cbd90ebbf8c2e33702a10acc38be8973ba242a5d30f34fa767f5e2ebb9cb16b Incident Sugar Cloud Premium US 03 recovered. Sugar Cloud Premium US 03, Sugar Identity (IDM) Login Montreal, and 1 other service are down https://status.cloud.sugarai.com/incident/1097556 Wed, 21 Oct 2026 16:09:00 -0000 https://status.cloud.sugarai.com/incident/1097556#77d1fa5c50300042c6900e078e3767948d191f452e803dc9fd98c366c384a869 Incident Sugar Cloud Premium US 03 went down. Sugar Identity (IDM) STS Main is down https://status.cloud.sugarai.com/incident/1096212 Tue, 20 Oct 2026 21:13:56 -0000 https://status.cloud.sugarai.com/incident/1096212#6a8c9e945119c758733799706d9bdc7603b6ab371e775d4268bb4be71981d4c1 Incident Sugar Identity (IDM) STS Main recovered. Sugar Identity (IDM) STS Main is down https://status.cloud.sugarai.com/incident/1096212 Tue, 20 Oct 2026 21:13:42 -0000 https://status.cloud.sugarai.com/incident/1096212#583c73bc4d19a80e4537a3982525f9f0a663cce5bcba9a2aa47164cd153d17dc Incident Sugar Identity (IDM) STS Main went down. Sugar Cloud UK 02 and Sugar Cloud CA 01 are down https://status.cloud.sugarai.com/incident/1081148 Sun, 04 Oct 2026 11:08:00 -0000 https://status.cloud.sugarai.com/incident/1081148#7fb593527526c56474a9e382cb4102584e00c23294c0de58dabfb0c8e3ba7e48 Incident Sugar Cloud CA 01 recovered. Sugar Cloud UK 02 and Sugar Cloud CA 01 are down https://status.cloud.sugarai.com/incident/1081148 Sun, 04 Oct 2026 11:07:20 -0000 https://status.cloud.sugarai.com/incident/1081148#95b6691b71a7c835d08504457273e9cd4e5becfdaaaef303bbf9ad395df78f90 Incident Sugar Cloud CA 01 went down. Sugar Cloud UK 02 and Sugar Cloud CA 01 are down https://status.cloud.sugarai.com/incident/1081148 Sun, 04 Oct 2026 08:51:53 -0000 https://status.cloud.sugarai.com/incident/1081148#3f57cb3eaa607d51a5888ab287d3d9cd29063dcfce76879e89940d47c22ba1fe Incident Sugar Cloud UK 02 recovered. Sugar Cloud UK 02 and Sugar Cloud CA 01 are down https://status.cloud.sugarai.com/incident/1081148 Sun, 04 Oct 2026 08:26:53 -0000 https://status.cloud.sugarai.com/incident/1081148#ebe60232f5635f28578a5966bf016935553998b5a580bc64f6638fc97c10c621 Incident Sugar Cloud UK 02 went down. Sugar Cloud UK 02 and Sugar Cloud CA 01 are down https://status.cloud.sugarai.com/incident/1081148 Sun, 04 Oct 2026 07:31:55 -0000 https://status.cloud.sugarai.com/incident/1081148#56f2dd77cc683699e9af72a1f1b966b11779c6dff956ad9d70cf0c8e2aefa6e9 Incident Sugar Cloud UK 02 recovered. Sugar Cloud UK 02 and Sugar Cloud CA 01 are down https://status.cloud.sugarai.com/incident/1081148 Sun, 04 Oct 2026 07:20:23 -0000 https://status.cloud.sugarai.com/incident/1081148#906e4b50eec5175d229c63eebbfd5c21e82cf1f31455cc5a4a0c579eaa813055 Incident Sugar Cloud UK 02 went down. Sugar Cloud UK 02 and Sugar Cloud CA 01 are down https://status.cloud.sugarai.com/incident/1081148 Sun, 04 Oct 2026 06:28:03 -0000 https://status.cloud.sugarai.com/incident/1081148#4baa60a3a79e628f4a945d7e318029955f3070e6b6d9db19797a26ce67cf78d5 Incident Sugar Cloud UK 02 recovered. Sugar Cloud UK 02 and Sugar Cloud CA 01 are down https://status.cloud.sugarai.com/incident/1081148 Sun, 04 Oct 2026 06:15:21 -0000 https://status.cloud.sugarai.com/incident/1081148#e38b0768036ae1ad581d051873f11115be08bbb6b68efa0e5f489adf553b7e25 Incident Sugar Cloud UK 02 went down. Sugar Cloud Premium DE 02 is down https://status.cloud.sugarai.com/incident/1070519 Mon, 21 Sep 2026 18:08:16 -0000 https://status.cloud.sugarai.com/incident/1070519#4555e9507b409aa6b849325f351079c71e978f1e6fb1f3bdf2bb66077c7baeda Incident Sugar Cloud Premium DE 02 recovered. Sugar Cloud Premium DE 02 is down https://status.cloud.sugarai.com/incident/1070519 Mon, 21 Sep 2026 17:27:13 -0000 https://status.cloud.sugarai.com/incident/1070519#8f35a5a4fd020c78c17bb7cd244185e4d2281a597e62faab4d77c92a6606aff9 Incident Sugar Cloud Premium DE 02 went down. Sugar Market US and Sugar Market EU are down https://status.cloud.sugarai.com/incident/1066984 Thu, 17 Sep 2026 15:14:13 -0000 https://status.cloud.sugarai.com/incident/1066984#849d5cc725f184e47505542123447dfa6098566a4a55adc987cec1e5eb3002fb Incident Sugar Market EU recovered. Sugar Market US and Sugar Market EU are down https://status.cloud.sugarai.com/incident/1066984 Thu, 17 Sep 2026 15:12:40 -0000 https://status.cloud.sugarai.com/incident/1066984#f89a307e6f60dc19f88d98ae49bf11493b9f6df6ed5f57e17b3a91f1204ac139 Incident Sugar Market US recovered. Sugar Market US and Sugar Market EU are down https://status.cloud.sugarai.com/incident/1066984 Thu, 17 Sep 2026 15:08:41 -0000 https://status.cloud.sugarai.com/incident/1066984#17492cfcd54bcedc98f75d3024185e51a2baf1a6a45ab94c1eafe1cf29d67608 Incident Sugar Market US went down. Sugar Market US and Sugar Market EU are down https://status.cloud.sugarai.com/incident/1066984 Thu, 17 Sep 2026 15:05:01 -0000 https://status.cloud.sugarai.com/incident/1066984#b3778035dcd39ec95c890940ffa88efbc7f3243feba5dad32fddaaf83281c931 Incident Sugar Market EU went down. Sugar Cloud US 13 is down https://status.cloud.sugarai.com/incident/1044037 Tue, 01 Sep 2026 00:49:09 -0000 https://status.cloud.sugarai.com/incident/1044037#5e1d3feceb56d5288a1cb9ce6b23c8ffa8302d2368689469544989bdc855c186 Incident Sugar Cloud US 13 recovered. Sugar Cloud US 13 is down https://status.cloud.sugarai.com/incident/1044037 Tue, 01 Sep 2026 00:46:56 -0000 https://status.cloud.sugarai.com/incident/1044037#45f3c6ee251c2059a8add3584b47dca895335f58f8768bea2c44dc797b198b8a Incident Sugar Cloud US 13 went down. Sugar Cloud US 13 is down https://status.cloud.sugarai.com/incident/1043838 Mon, 31 Aug 2026 22:12:14 -0000 https://status.cloud.sugarai.com/incident/1043838#98c0be036430f275edb3a2424ea98aa942e834c37e2c5a6e923e1c340f0c2fd5 Incident Sugar Cloud US 13 recovered. Sugar Cloud US 13 is down https://status.cloud.sugarai.com/incident/1043838 Mon, 31 Aug 2026 22:09:55 -0000 https://status.cloud.sugarai.com/incident/1043838#8e845c25f663cd9295cb6a229634b94f4d05a0a812d3a160195ebc5ef65165d7 Incident Sugar Cloud US 13 went down. Sugar Cloud US 13 is down https://status.cloud.sugarai.com/incident/1040256 Sat, 29 Aug 2026 21:31:56 -0000 https://status.cloud.sugarai.com/incident/1040256#a6a6d453fc2fb2761df6e4f43b0ca3042de2d7e2f5e8c0964a814de57306a69c Incident Sugar Cloud US 13 recovered. Sugar Cloud US 13 is down https://status.cloud.sugarai.com/incident/1040256 Sat, 29 Aug 2026 21:21:31 -0000 https://status.cloud.sugarai.com/incident/1040256#69bfe461a7013ad8563b3eda720f00de01b99a262b8d926cca057aa8d50c74d8 Incident Sugar Cloud US 13 went down. Sugar Cloud US 13 is down https://status.cloud.sugarai.com/incident/1037066 Fri, 28 Aug 2026 04:52:03 -0000 https://status.cloud.sugarai.com/incident/1037066#20791706e084b0330f113dfd0008ccf4db95ab22a6a17e14cb85c6de62306adf Incident Sugar Cloud US 13 recovered. Sugar Cloud US 13 is down https://status.cloud.sugarai.com/incident/1037066 Fri, 28 Aug 2026 04:50:54 -0000 https://status.cloud.sugarai.com/incident/1037066#2ebe4d1e8751e4fb66f29ddd53b5acfa8addac8b6bcea77a698a5e36cbff492a Incident Sugar Cloud US 13 went down. Sugar Cloud US 04 is down https://status.cloud.sugarai.com/incident/1007315 Mon, 10 Aug 2026 11:37:52 -0000 https://status.cloud.sugarai.com/incident/1007315#7ae85a1d3323d82a27745a96a78b72da938dd2d5c5f648dabe468bb6d8d326ba Incident Sugar Cloud US 04 recovered. Sugar Cloud US 04 is down https://status.cloud.sugarai.com/incident/1007315 Mon, 10 Aug 2026 11:36:58 -0000 https://status.cloud.sugarai.com/incident/1007315#8370d52544d9f37b6877ca008d58501f28a6897654835add0ab0f3203c192cef Incident Sugar Cloud US 04 went down. Sugar Market Mail App APAC is down https://status.cloud.sugarai.com/incident/1006124 Sun, 09 Aug 2026 07:51:57 -0000 https://status.cloud.sugarai.com/incident/1006124#da7824a01f7618e1eddf1d2e388dd49b2de5c074ea933bcb15c507b97ef5e754 Incident Sugar Market Mail App APAC recovered. Sugar Market Mail App APAC is down https://status.cloud.sugarai.com/incident/1006124 Sun, 09 Aug 2026 07:47:39 -0000 https://status.cloud.sugarai.com/incident/1006124#697107725423b42cb62458ab9d662974353049d917ee27b0262e3afce18d7594 Incident Sugar Market Mail App APAC went down. Sugar Predict Global Login is down https://status.cloud.sugarai.com/incident/1000412 Fri, 07 Aug 2026 16:37:54 -0000 https://status.cloud.sugarai.com/incident/1000412#739ae8a5159e416b932757cbae0231395ae9e63ba32089020bce11bc444fc02b Incident Sugar Predict Global Login recovered. Sugar Predict Global Login is down https://status.cloud.sugarai.com/incident/1000412 Fri, 07 Aug 2026 16:37:38 -0000 https://status.cloud.sugarai.com/incident/1000412#1df0ca2fc581b70216fe5a2420f0a0a846de5491cfd5b548845a4f7b29f10899 Incident Sugar Predict Global Login went down. Sugar Predict Global Login is down https://status.cloud.sugarai.com/incident/998838 Thu, 06 Aug 2026 22:33:48 -0000 https://status.cloud.sugarai.com/incident/998838#e86248e8836db6ebdfcc10b9a968eb7dbffbbd03811f7cb5fd703acdd26aabc7 Incident Sugar Predict Global Login recovered. Sugar Predict Global Login is down https://status.cloud.sugarai.com/incident/998838 Thu, 06 Aug 2026 22:31:33 -0000 https://status.cloud.sugarai.com/incident/998838#3e652e3ef46ecde5f0220ca815e7f892aca38a09baa6982c61e0af7413b0e729 Incident Sugar Predict Global Login went down. Sugar Market EU API is down https://status.cloud.sugarai.com/incident/987331 Thu, 30 Jul 2026 16:27:19 -0000 https://status.cloud.sugarai.com/incident/987331#9c497499c88f7fedd837dc1a147dcf452be7f2c0be125c7aff1645fa982ea9e0 Incident Sugar Market EU API recovered. Sugar Market EU API is down https://status.cloud.sugarai.com/incident/987331 Thu, 30 Jul 2026 16:23:12 -0000 https://status.cloud.sugarai.com/incident/987331#3e553a6be58199d7db7f8e001fbbb44bc330be283eebc1ff480e25f8257dd894 Incident Sugar Market EU API went down. Sugar Cloud DE 02 is down https://status.cloud.sugarai.com/incident/980919 Mon, 27 Jul 2026 23:08:09 -0000 https://status.cloud.sugarai.com/incident/980919#bbbc30b7f4784a26d536bd84c654c776c2f6b87a84b986da02e92861f3b36b7f Incident Sugar Cloud DE 02 recovered. Sugar Cloud DE 02 is down https://status.cloud.sugarai.com/incident/980919 Mon, 27 Jul 2026 23:07:27 -0000 https://status.cloud.sugarai.com/incident/980919#ade1ccbca2fd96ca158f5b5831f6fe9df64d43dec3183f7aca8650e7d608f447 Incident Sugar Cloud DE 02 went down. Sugar Cloud US 10, Sugar Identity (IDM) Global Login, and 13 other services are down https://status.cloud.sugarai.com/incident/976618 Fri, 24 Jul 2026 11:15:51 -0000 https://status.cloud.sugarai.com/incident/976618#61753e46727e3166d3500fbff68dc07c02bce9f2ddd0f7012fcf0cecf1327740 Incident Sugar Identity (IDM) Global Console recovered. Sugar Cloud US 10, Sugar Identity (IDM) Global Login, and 13 other services are down https://status.cloud.sugarai.com/incident/976618 Fri, 24 Jul 2026 11:14:39 -0000 https://status.cloud.sugarai.com/incident/976618#628d474ae31defe87ebe29024473ffe0c52e48697a88ee49767c0d5a90da4eb4 Incident Sugar Cloud US 01 and Sugar Cloud US 02 recovered. Sugar Cloud US 10, Sugar Identity (IDM) Global Login, and 13 other services are down https://status.cloud.sugarai.com/incident/976618 Fri, 24 Jul 2026 11:13:34 -0000 https://status.cloud.sugarai.com/incident/976618#a76c5cb64d1e21e2774ef3b2a3af6800ce2e624f913ff20d41094e6b11df66e9 Incident Sugar Cloud US 03 and Sugar Cloud US 04 recovered. Sugar Cloud US 10, Sugar Identity (IDM) Global Login, and 13 other services are down https://status.cloud.sugarai.com/incident/976618 Fri, 24 Jul 2026 11:13:11 -0000 https://status.cloud.sugarai.com/incident/976618#ca88bd6a87e77eb0efcbdebc2fd978a223cf486f11e2db2e524b4f374863c576 Incident Sugar Cloud Premium US 03 recovered. Sugar Cloud US 10, Sugar Identity (IDM) Global Login, and 13 other services are down https://status.cloud.sugarai.com/incident/976618 Fri, 24 Jul 2026 11:12:37 -0000 https://status.cloud.sugarai.com/incident/976618#890492fe2bddf827c61c7cfcc15393f364c96a251e31f32e2793dc7a223a981d Incident Sugar Identity (IDM) STS Oregon recovered. Sugar Cloud US 10, Sugar Identity (IDM) Global Login, and 13 other services are down https://status.cloud.sugarai.com/incident/976618 Fri, 24 Jul 2026 11:12:05 -0000 https://status.cloud.sugarai.com/incident/976618#8af1929fedfc3d9adc09a20270b41cb1546335efc71bab34d18372fffb674129 Incident Sugar Cloud US 12, Sugar Cloud Premium US 04, and Sugar Identity (IDM) Global Login recovered. Sugar Cloud US 10, Sugar Identity (IDM) Global Login, and 13 other services are down https://status.cloud.sugarai.com/incident/976618 Fri, 24 Jul 2026 11:11:59 -0000 https://status.cloud.sugarai.com/incident/976618#e5100f56eeff3aa99f95d3e0ca9cb3782e9761fc802cf5a37188100806ee39f8 Incident Sugar Discover US recovered. Sugar Cloud US 10, Sugar Identity (IDM) Global Login, and 13 other services are down https://status.cloud.sugarai.com/incident/976618 Fri, 24 Jul 2026 11:11:50 -0000 https://status.cloud.sugarai.com/incident/976618#07b4e6895d5a0d3d8b297e1ec199d9ae895b8730ca7882e7870c344356020cb3 Incident Sugar Identity (IDM) STS Oregon went down and Sugar Cloud US 07 recovered. Sugar Cloud US 10, Sugar Identity (IDM) Global Login, and 13 other services are down https://status.cloud.sugarai.com/incident/976618 Fri, 24 Jul 2026 11:11:33 -0000 https://status.cloud.sugarai.com/incident/976618#c550cb6571bab26d62fc76d53a531e3f9a8516543681b7e6dba0ec6416175b4a Incident Sugar Identity (IDM) Console Oregon, Sugar Identity (IDM) SCIM Service Oregon, and Sugar Cloud US 10 recovered. Sugar Cloud US 10, Sugar Identity (IDM) Global Login, and 13 other services are down https://status.cloud.sugarai.com/incident/976618 Fri, 24 Jul 2026 11:09:14 -0000 https://status.cloud.sugarai.com/incident/976618#aedbb197e648dc7f02dbfee6a57f5e4741f6c71db6958085f758fef5b00a2272 Incident Sugar Identity (IDM) Global Console went down. Sugar Cloud US 10, Sugar Identity (IDM) Global Login, and 13 other services are down https://status.cloud.sugarai.com/incident/976618 Fri, 24 Jul 2026 11:08:47 -0000 https://status.cloud.sugarai.com/incident/976618#2ab52c39a15544b5a11682ccca698b60c56a3d779cb3a4752ef28d916d703f36 Incident Sugar Cloud US 04 went down. Sugar Cloud US 10, Sugar Identity (IDM) Global Login, and 13 other services are down https://status.cloud.sugarai.com/incident/976618 Fri, 24 Jul 2026 11:07:33 -0000 https://status.cloud.sugarai.com/incident/976618#9e448c652187735b3c863f083b65e46f52267189603f8cdb8e066d48e5921edd Incident Sugar Cloud US 01 and Sugar Cloud US 02 went down. Sugar Cloud US 10, Sugar Identity (IDM) Global Login, and 13 other services are down https://status.cloud.sugarai.com/incident/976618 Fri, 24 Jul 2026 11:07:15 -0000 https://status.cloud.sugarai.com/incident/976618#96cededed679e0e5877783b32dbae9083dc4dab19a25b7cec572b0ed2715373e Incident Sugar Discover US, Sugar Cloud US 07, and Sugar Cloud Premium US 03 went down. Sugar Cloud US 10, Sugar Identity (IDM) Global Login, and 13 other services are down https://status.cloud.sugarai.com/incident/976618 Fri, 24 Jul 2026 11:06:59 -0000 https://status.cloud.sugarai.com/incident/976618#b47d2e50a3838f56c394738fac460c5cf282f62a0534be33b635333f7b814895 Incident Sugar Identity (IDM) SCIM Service Oregon and Sugar Cloud Premium US 04 went down. Sugar Cloud US 10, Sugar Identity (IDM) Global Login, and 13 other services are down https://status.cloud.sugarai.com/incident/976618 Fri, 24 Jul 2026 11:05:20 -0000 https://status.cloud.sugarai.com/incident/976618#2c9eef09b6b52f477fac04c099465b44acb28cb7b304c1a0ad314b91aecb77e1 Incident Sugar Identity (IDM) Console Oregon and Sugar Cloud US 10 went down. Sugar Cloud US 10, Sugar Identity (IDM) Global Login, and 13 other services are down https://status.cloud.sugarai.com/incident/976618 Fri, 24 Jul 2026 11:04:31 -0000 https://status.cloud.sugarai.com/incident/976618#410abf2fbcc7169e03888ebda836a6fa83ed56704e4dfdda0484d92bd6c732ac Incident Sugar Cloud US 03, Sugar Cloud US 12, and Sugar Identity (IDM) Global Login went down. Sugar Cloud DE 02 is down https://status.cloud.sugarai.com/incident/971341 Tue, 21 Jul 2026 08:01:37 -0000 https://status.cloud.sugarai.com/incident/971341#75a941cc04590e81282e15063331013ebc8dfa3e343123ca81e39e5e163764d3 Incident Sugar Cloud DE 02 recovered. Sugar Cloud DE 02 is down https://status.cloud.sugarai.com/incident/971341 Tue, 21 Jul 2026 07:59:38 -0000 https://status.cloud.sugarai.com/incident/971341#68466e574c3b88002c87acfc3901b3a2117b51dcb3bffc9bf12ca5ff2d4eb866 Incident Sugar Cloud DE 02 went down. Sugar Cloud DE 04 is down https://status.cloud.sugarai.com/incident/970366 Mon, 20 Jul 2026 14:31:12 -0000 https://status.cloud.sugarai.com/incident/970366#57e447b67d959c3a612782fa526142e41b798d7a35f30bbb817273e9b8a861a4 Incident Sugar Cloud DE 04 recovered. Sugar Cloud DE 04 is down https://status.cloud.sugarai.com/incident/970366 Mon, 20 Jul 2026 14:29:44 -0000 https://status.cloud.sugarai.com/incident/970366#822e3653667c454291d910e3e3e021b18b2473ea887a5e8fa667e04876300639 Incident Sugar Cloud DE 04 went down. Sugar Cloud US 02 is down https://status.cloud.sugarai.com/incident/965284 Thu, 16 Jul 2026 01:18:59 -0000 https://status.cloud.sugarai.com/incident/965284#7a54be8b12144a6e941b6ea07a61f667a5c2d2da9ab8206e1f414e4cf2d74611 Incident Sugar Cloud US 02 recovered. Sugar Cloud US 02 is down https://status.cloud.sugarai.com/incident/965284 Thu, 16 Jul 2026 00:39:49 -0000 https://status.cloud.sugarai.com/incident/965284#8c2b054d20d04b42f63c28126428a2a242c648c09a7bb7915cdfe22c65c73a8d Incident Sugar Cloud US 02 went down. Sugar Cloud US 08 and Sugar Cloud US 11 are down https://status.cloud.sugarai.com/incident/964131 Wed, 15 Jul 2026 10:39:32 -0000 https://status.cloud.sugarai.com/incident/964131#53d727ce7d32be38885766bc7e0d7515b7088c1301c6e699b4dc5f93141f9b13 Incident Sugar Cloud US 11 recovered. Sugar Cloud US 08 and Sugar Cloud US 11 are down https://status.cloud.sugarai.com/incident/964131 Wed, 15 Jul 2026 10:38:33 -0000 https://status.cloud.sugarai.com/incident/964131#0d2258b9183d15ed083da5633e295e2f4cccff26f837c2e06111931c3bc3196a Incident Sugar Cloud US 11 went down. Sugar Cloud US 08 and Sugar Cloud US 11 are down https://status.cloud.sugarai.com/incident/964131 Wed, 15 Jul 2026 01:27:13 -0000 https://status.cloud.sugarai.com/incident/964131#393245b5a4cdb1fc947e1d35ecbdbe41dfc7e75c640061e3a8a0630d6a54651d Incident Sugar Cloud US 08 recovered. Sugar Cloud US 08 and Sugar Cloud US 11 are down https://status.cloud.sugarai.com/incident/964131 Wed, 15 Jul 2026 01:25:29 -0000 https://status.cloud.sugarai.com/incident/964131#4cb80157a58ef0143579e49e7ebe97bda1e8d89e6717da2294270ecd473e1df1 Incident Sugar Cloud US 08 went down. Sugar Cloud AU 01 is down https://status.cloud.sugarai.com/incident/950617 Fri, 10 Jul 2026 19:57:04 -0000 https://status.cloud.sugarai.com/incident/950617#091c74c6711a1e5e32d3f6b401808a489d4d7805601e711cdf4d6afedf7bc873 Incident Sugar Cloud AU 01 recovered. Sugar Cloud AU 01 is down https://status.cloud.sugarai.com/incident/950617 Fri, 10 Jul 2026 19:56:22 -0000 https://status.cloud.sugarai.com/incident/950617#607c20637b875b680cbb0dfc946355aef94112f6272ee4ed3870d17f649a2770 Incident Sugar Cloud AU 01 went down. Sugar Cloud US 12 is down https://status.cloud.sugarai.com/incident/941673 Thu, 02 Jul 2026 14:10:05 -0000 https://status.cloud.sugarai.com/incident/941673#c1664a8405d098a59480fa065b8c7304f0eea9a824d535d3f84d2aec5e48ecac Incident Sugar Cloud US 12 recovered. Sugar Cloud US 12 is down https://status.cloud.sugarai.com/incident/941673 Thu, 02 Jul 2026 14:09:32 -0000 https://status.cloud.sugarai.com/incident/941673#5688b8133e0e29532840a767b848059174cec621914e405df75ca62d24e68f87 Incident Sugar Cloud US 12 went down. Sugar Cloud US 12 is down https://status.cloud.sugarai.com/incident/941673 Thu, 02 Jul 2026 14:03:06 -0000 https://status.cloud.sugarai.com/incident/941673#63df77f2c4764b306ef826601b491f0b4ab9551128b99f70c79e8f3bebab3c66 Incident Sugar Cloud US 12 recovered. Sugar Cloud US 12 is down https://status.cloud.sugarai.com/incident/941673 Thu, 02 Jul 2026 13:44:04 -0000 https://status.cloud.sugarai.com/incident/941673#85fb27453685a9e28383b4bf0a1caf9813846412de3a4a5cd6c1508cff9c74e1 Incident Sugar Cloud US 12 went down. Sugar Cloud US 10 is down https://status.cloud.sugarai.com/incident/940112 Wed, 01 Jul 2026 03:37:19 -0000 https://status.cloud.sugarai.com/incident/940112#ee36e26a223c45d8d1d265d13a4450a8663ee4e60af23496afabe6d189ac2661 Incident Sugar Cloud US 10 recovered. Sugar Cloud US 10 is down https://status.cloud.sugarai.com/incident/940112 Wed, 01 Jul 2026 03:30:24 -0000 https://status.cloud.sugarai.com/incident/940112#267b2e4257b29d689ae9c815af5f943d9c529e0106e605ddfbf2129cd33a28b3 Incident Sugar Cloud US 10 went down. Sugar Cloud CA 01 is down https://status.cloud.sugarai.com/incident/928457 Fri, 19 Jun 2026 05:23:53 -0000 https://status.cloud.sugarai.com/incident/928457#7207463fd2473bbb5c307b60fc4685ee16a23f6f9a3b2f26ef979848d6d4b56b Incident Sugar Cloud CA 01 recovered. Sugar Cloud CA 01 is down https://status.cloud.sugarai.com/incident/928457 Fri, 19 Jun 2026 05:08:37 -0000 https://status.cloud.sugarai.com/incident/928457#5d4d52f158dfc51a21973e701c9c95c423f70ad7a45c8518541f5ce288189a65 Incident Sugar Cloud CA 01 went down. Sugar Identity (IDM) Login Frankfurt is down https://status.cloud.sugarai.com/incident/924286 Mon, 15 Jun 2026 09:01:47 -0000 https://status.cloud.sugarai.com/incident/924286#9b1a765c99a78db28e7c661af8fa7ca34ca5294be60fe74274230155b1269b64 Incident Sugar Identity (IDM) Login Frankfurt recovered. Sugar Identity (IDM) Login Frankfurt is down https://status.cloud.sugarai.com/incident/924286 Mon, 15 Jun 2026 08:47:49 -0000 https://status.cloud.sugarai.com/incident/924286#c1e78915b489a8dce135b53937f953ae7d6a2cadf890296f4ffd7a0bdd705d8d Incident Sugar Identity (IDM) Login Frankfurt went down. Sugar Cloud US 12 is down https://status.cloud.sugarai.com/incident/911930 Wed, 03 Jun 2026 11:35:48 -0000 https://status.cloud.sugarai.com/incident/911930#c048a350a8f384a32ba8c4e6b9acddb43db5eb4af1300a44abff77ceb3e1755a Incident Sugar Cloud US 12 recovered. Sugar Cloud US 12 is down https://status.cloud.sugarai.com/incident/911930 Wed, 03 Jun 2026 11:09:52 -0000 https://status.cloud.sugarai.com/incident/911930#89f9165c42379be1b122fb7d4b1f83cbaa641ad5c80256ae22d2f4e669700a72 Incident Sugar Cloud US 12 went down. Sugar Market Mail App US is down https://status.cloud.sugarai.com/incident/904540 Mon, 25 May 2026 19:26:03 -0000 https://status.cloud.sugarai.com/incident/904540#53b16d7a1571aed02575f044f0c861e1815728392b13da96687f5190582b855c Incident Sugar Market Mail App US recovered. Sugar Market Mail App US is down https://status.cloud.sugarai.com/incident/904540 Mon, 25 May 2026 06:36:33 -0000 https://status.cloud.sugarai.com/incident/904540#fc33f9a9a51347bb5f94c8b3bc1dd88dc906b1fbfc0e508c6c96d48c3a4425c2 Incident Sugar Market Mail App US went down. Sugar Cloud AU 01 is down https://status.cloud.sugarai.com/incident/902896 Fri, 22 May 2026 14:58:29 -0000 https://status.cloud.sugarai.com/incident/902896#717f0378c993ba620c750ea3520bad4afda88a1d78fe0a42a0d81983ddb5671d Incident Sugar Cloud AU 01 recovered. Sugar Cloud AU 01 is down https://status.cloud.sugarai.com/incident/902896 Fri, 22 May 2026 14:52:44 -0000 https://status.cloud.sugarai.com/incident/902896#69f397eb2a5e4631964a049b0f573fe5d83b0fac9bffb52b2c5ad6ee7ae00d1d Incident Sugar Cloud AU 01 went down. Sugar Cloud DE 02 is down https://status.cloud.sugarai.com/incident/895395 Wed, 13 May 2026 21:36:35 -0000 https://status.cloud.sugarai.com/incident/895395#a33c0e535b6f44c95b5ee06623eb61b5e44d869ab55ee7b97606634974f2d6ba Incident Sugar Cloud DE 02 recovered. Sugar Cloud DE 02 is down https://status.cloud.sugarai.com/incident/895395 Wed, 13 May 2026 21:36:06 -0000 https://status.cloud.sugarai.com/incident/895395#55fd2a7aaef0383ae3ee7b7c94727a461d545b0a29c213889a6685e9f6de7400 Incident Sugar Cloud DE 02 went down. Sugar Cloud AU 01 is down https://status.cloud.sugarai.com/incident/887933 Tue, 05 May 2026 11:35:31 -0000 https://status.cloud.sugarai.com/incident/887933#e3f0fc43d09602f3f9235d340d62e200104aed90c41cd374acd7739545b50100 Incident Sugar Cloud AU 01 recovered. Sugar Cloud AU 01 is down https://status.cloud.sugarai.com/incident/887933 Tue, 05 May 2026 11:23:50 -0000 https://status.cloud.sugarai.com/incident/887933#96b95078b5b82bba2fbbfc3f9688d45a7b83be25b4d316db617e1d2cc7a963c1 Incident Sugar Cloud AU 01 went down. Sugar Cloud AU 01 is down https://status.cloud.sugarai.com/incident/887933 Tue, 05 May 2026 09:25:32 -0000 https://status.cloud.sugarai.com/incident/887933#ed80c038df387cab1cab9a220ae79d38559feec535056471a8f6a20c627d579f Incident Sugar Cloud AU 01 recovered. Sugar Cloud AU 01 is down https://status.cloud.sugarai.com/incident/887933 Tue, 05 May 2026 09:15:10 -0000 https://status.cloud.sugarai.com/incident/887933#631a50c5114bfe4dbd5adf81aea3c6f54452b89d75f61cafe9e646685ef8ee6f Incident Sugar Cloud AU 01 went down. Sugar Cloud DE 02 is down https://status.cloud.sugarai.com/incident/873244 Thu, 16 Apr 2026 17:55:43 -0000 https://status.cloud.sugarai.com/incident/873244#759eb870104f1bc49c2319fc7f1526da49f61f5aa7e3ed04899d7a1455d6b9f9 Incident Sugar Cloud DE 02 recovered. Sugar Cloud DE 02 is down https://status.cloud.sugarai.com/incident/873244 Thu, 16 Apr 2026 17:53:09 -0000 https://status.cloud.sugarai.com/incident/873244#6c929c5625f61760d66e97f1410d08274bc3c871725bc9db1a144099f4e874b3 Incident Sugar Cloud DE 02 went down. Sugar Cloud US 03 is down https://status.cloud.sugarai.com/incident/871722 Tue, 14 Apr 2026 23:43:20 -0000 https://status.cloud.sugarai.com/incident/871722#7656ea6da69f1f52cf09b729e67c504f3468d2890f69987bf7dca3a014948237 Incident Sugar Cloud US 03 recovered. Sugar Cloud US 03 is down https://status.cloud.sugarai.com/incident/871722 Tue, 14 Apr 2026 23:30:07 -0000 https://status.cloud.sugarai.com/incident/871722#ae6ec2f7ab2bdaad6da6f7d4c7c00e34af41c24372240e11de53aa8a8eeffef3 Incident Sugar Cloud US 03 went down. Sugar Cloud US 13 is down https://status.cloud.sugarai.com/incident/868429 Fri, 10 Apr 2026 02:06:21 -0000 https://status.cloud.sugarai.com/incident/868429#5e4bd61915db261763512c70da712870d66cc129d7ffbf32e519cd166df45d64 Incident Sugar Cloud US 13 recovered. Sugar Cloud US 13 is down https://status.cloud.sugarai.com/incident/868429 Fri, 10 Apr 2026 02:05:09 -0000 https://status.cloud.sugarai.com/incident/868429#6fa7a3b681d17d8d6b71a33052ddf56d225086e56870a2cd4cdac0f3f34e214a Incident Sugar Cloud US 13 went down. Sugar Market Mail App US is down https://status.cloud.sugarai.com/incident/868178 Thu, 09 Apr 2026 18:11:11 -0000 https://status.cloud.sugarai.com/incident/868178#a0d04d4f119b7a6b1dd0c761966fda09f3743d30485cb19616e242c928d72f8c Incident Sugar Market Mail App US recovered. Sugar Market Mail App US is down https://status.cloud.sugarai.com/incident/868178 Thu, 09 Apr 2026 18:09:52 -0000 https://status.cloud.sugarai.com/incident/868178#ae9549dd6d88a09727ed5fd51c15a50800af5fb7d441d64b944ff037773dc6b4 Incident Sugar Market Mail App US went down. Sugar Market Mail App US is down https://status.cloud.sugarai.com/incident/866370 Tue, 07 Apr 2026 15:17:54 -0000 https://status.cloud.sugarai.com/incident/866370#ed565fdec3420fe4a36d671e5ee11e7dfc137c4d8dd92fa53792a9ade793c87e Incident Sugar Market Mail App US recovered. Sugar Market Mail App US is down https://status.cloud.sugarai.com/incident/866370 Tue, 07 Apr 2026 14:57:29 -0000 https://status.cloud.sugarai.com/incident/866370#04abcf04a2019ca5aa8c0f537956aeacb61fca4d97871d50bc38009fc9ea6304 Incident Sugar Market Mail App US went down. Sugar Market Mail App EU is down https://status.cloud.sugarai.com/incident/862293 Wed, 01 Apr 2026 08:27:54 -0000 https://status.cloud.sugarai.com/incident/862293#a9353fb93017991a553bfdaf11a660b332861f2d8068d80658d10e013e11ca77 Incident Sugar Market Mail App EU recovered. Sugar Market Mail App EU is down https://status.cloud.sugarai.com/incident/862293 Wed, 01 Apr 2026 08:26:54 -0000 https://status.cloud.sugarai.com/incident/862293#13d976241ecde4550f684e8b54c53e3ef0f234d426db1ed8eb4a936d2b1c7d3f Incident Sugar Market Mail App EU went down. Sugar Market Mail App US is down https://status.cloud.sugarai.com/incident/861641 Tue, 31 Mar 2026 14:04:22 -0000 https://status.cloud.sugarai.com/incident/861641#e801e84b205f7e4753a2e897e0d3205f18ab4b5e58618aee9b4f94eb85ef85f4 Incident Sugar Market Mail App US recovered. Sugar Market Mail App US is down https://status.cloud.sugarai.com/incident/861641 Tue, 31 Mar 2026 13:59:10 -0000 https://status.cloud.sugarai.com/incident/861641#6d48a90e9dd70e7ae0493eeb01c1eb9a5bba250928aae5aa4c8a1c85dca77bc2 Incident Sugar Market Mail App US went down. Sugar Market Mail App EU is down https://status.cloud.sugarai.com/incident/855517 Mon, 23 Mar 2026 13:31:07 -0000 https://status.cloud.sugarai.com/incident/855517#379238bef9ce1d9c5e74c16bfbd0e69adac164d3d84132a6f4fef390139c5a61 Incident Sugar Market Mail App EU recovered. Sugar Market Mail App EU is down https://status.cloud.sugarai.com/incident/855517 Mon, 23 Mar 2026 13:28:26 -0000 https://status.cloud.sugarai.com/incident/855517#e4b6b79f0da455a224007bbf195fe7befffa30cbb28e30e410fe783738fcc783 Incident Sugar Market Mail App EU went down. Sugar Cloud UK 01 is down https://status.cloud.sugarai.com/incident/852394 Wed, 18 Mar 2026 21:35:37 -0000 https://status.cloud.sugarai.com/incident/852394#cd94f32d8b5d55c46d0942a6de641248e64deafb58b51daa3285c75d47657664 Incident Sugar Cloud UK 01 recovered. Sugar Cloud UK 01 is down https://status.cloud.sugarai.com/incident/852394 Wed, 18 Mar 2026 21:31:49 -0000 https://status.cloud.sugarai.com/incident/852394#f9251c3f182c49f1f74f746d25a32608619c47b88ad693aa8ee2f8c153062109 Incident Sugar Cloud UK 01 went down. Sugar Cloud UK 01 is down https://status.cloud.sugarai.com/incident/835491 Fri, 27 Feb 2026 20:25:35 -0000 https://status.cloud.sugarai.com/incident/835491#3d2115d6ead48174e0921cc95efe6a758db83a35ca11a27b3df12871c2ba25fb Incident Sugar Cloud UK 01 recovered. Sugar Cloud UK 01 is down https://status.cloud.sugarai.com/incident/835491 Fri, 27 Feb 2026 20:21:47 -0000 https://status.cloud.sugarai.com/incident/835491#ff25c9889a7214da039a139a3f13bbcd05e23fcdf9dc57a17fa8a40cc4ec691b Incident Sugar Cloud UK 01 went down. Sugar Market UK API is down https://status.cloud.sugarai.com/incident/824452 Fri, 13 Feb 2026 00:12:04 -0000 https://status.cloud.sugarai.com/incident/824452#a09125366047b5216865cafa7bd610abed497cb6b8abaf63c1f9855eb614d415 Incident Sugar Market UK API recovered. Sugar Market UK API is down https://status.cloud.sugarai.com/incident/824452 Fri, 13 Feb 2026 00:05:58 -0000 https://status.cloud.sugarai.com/incident/824452#3ba184742af0c9d196a80989e8e6da8fadb395c9b2332b89598d1cfe26ee7912 Incident Sugar Market UK API went down. Sugar Cloud UK 01 and Sugar Cloud Premium US 02 are down https://status.cloud.sugarai.com/incident/808286 Tue, 20 Jan 2026 22:25:39 -0000 https://status.cloud.sugarai.com/incident/808286#c7887f676781c66d1a79b5f9a2a9f4e9cad9554b12fdd6f6bd305b3479e2e54b Incident Sugar Cloud UK 01 recovered. Sugar Cloud UK 01 and Sugar Cloud Premium US 02 are down https://status.cloud.sugarai.com/incident/808286 Tue, 20 Jan 2026 22:10:33 -0000 https://status.cloud.sugarai.com/incident/808286#49dc98727a49afcc35356fcfafc77a1e44bc3825b09252d5e3273f1e740479d5 Incident Sugar Cloud UK 01 went down. Sugar Cloud UK 01 and Sugar Cloud Premium US 02 are down https://status.cloud.sugarai.com/incident/808286 Tue, 20 Jan 2026 18:34:47 -0000 https://status.cloud.sugarai.com/incident/808286#ced02f75839adcb717651c200ff62aecf3e6be86431d7287ea098cb84d8bd539 Incident Sugar Cloud Premium US 02 recovered. Sugar Cloud UK 01 and Sugar Cloud Premium US 02 are down https://status.cloud.sugarai.com/incident/808286 Tue, 20 Jan 2026 18:18:38 -0000 https://status.cloud.sugarai.com/incident/808286#a58b7244f3fd2abcd89524ab1905260fd7358f4c8b0f8f60faaf3675d06b3278 Incident Sugar Cloud Premium US 02 went down. Sugar Cloud AU 02, Sugar Cloud SG 01, and 1 other service are down https://status.cloud.sugarai.com/incident/805282 Thu, 15 Jan 2026 18:29:55 -0000 https://status.cloud.sugarai.com/incident/805282#1b4bd11e4ac70a2b0912ff5ca805c051cf946cc3a63b02179d812b034a052db5 Incident Sugar Cloud UK 02 recovered. Sugar Cloud AU 02, Sugar Cloud SG 01, and 1 other service are down https://status.cloud.sugarai.com/incident/805282 Thu, 15 Jan 2026 18:27:59 -0000 https://status.cloud.sugarai.com/incident/805282#ca84d1ef9efd6fbe8cc60dae2fe0aa04e6dc0593faabe44cb02d47a8fbaed7f1 Incident Sugar Cloud AU 02 recovered. Sugar Cloud AU 02, Sugar Cloud SG 01, and 1 other service are down https://status.cloud.sugarai.com/incident/805282 Thu, 15 Jan 2026 18:24:01 -0000 https://status.cloud.sugarai.com/incident/805282#ba347ebfbc7047812d527a496f43e549a32f44185a4349b798bb13dba960dd32 Incident Sugar Cloud UK 02 went down. Sugar Cloud AU 02, Sugar Cloud SG 01, and 1 other service are down https://status.cloud.sugarai.com/incident/805282 Thu, 15 Jan 2026 18:21:46 -0000 https://status.cloud.sugarai.com/incident/805282#aca5ee1e9169007b480f2d4bb2c8101844c3ea431478b57606f1abe666686257 Incident Sugar Cloud AU 02 went down. Sugar Cloud AU 02, Sugar Cloud SG 01, and 1 other service are down https://status.cloud.sugarai.com/incident/805282 Thu, 15 Jan 2026 18:18:43 -0000 https://status.cloud.sugarai.com/incident/805282#4c5cd0c36151f0f897c4e43ec72c0c1e815336dfabf82bbe1218d38e0fc9e0d9 Incident Sugar Cloud SG 01 recovered. Sugar Cloud AU 02, Sugar Cloud SG 01, and 1 other service are down https://status.cloud.sugarai.com/incident/805282 Thu, 15 Jan 2026 18:13:44 -0000 https://status.cloud.sugarai.com/incident/805282#3facc1f627fd356b5d873141b84cca065322f326fec63bf1cc665b1196aec4a9 Incident Sugar Cloud SG 01 went down. Sugar Cloud DE 03 is down https://status.cloud.sugarai.com/incident/802897 Mon, 12 Jan 2026 10:52:02 -0000 https://status.cloud.sugarai.com/incident/802897#f200e2a1a3a2ed220d38ef055acdf0d581d42a638d4505b4e529e3f268971b8d Incident Sugar Cloud DE 03 recovered. Sugar Cloud DE 03 is down https://status.cloud.sugarai.com/incident/802897 Mon, 12 Jan 2026 10:13:42 -0000 https://status.cloud.sugarai.com/incident/802897#3859b1f11817f678cd5fa7fd2ca3542558b27199f305589ed22d0ebf9e9e02d5 Incident Sugar Cloud DE 03 went down. Sugar Cloud AU 02 and Sugar Cloud AU 01 are down https://status.cloud.sugarai.com/incident/802123 Sun, 11 Jan 2026 01:34:36 -0000 https://status.cloud.sugarai.com/incident/802123#30d59d19df568e28d7071dcac3c6485f05023f34a5b64d5a7abe0bc96e4e249d Incident Sugar Cloud AU 01 recovered. Sugar Cloud AU 02 and Sugar Cloud AU 01 are down https://status.cloud.sugarai.com/incident/802123 Sun, 11 Jan 2026 01:33:48 -0000 https://status.cloud.sugarai.com/incident/802123#d7f401df1d711a90bd99ddf9ab3bd88f4d50779ee8da9cd1ab40a0dc8fd01bb0 Incident Sugar Cloud AU 01 went down. Sugar Cloud AU 02 and Sugar Cloud AU 01 are down https://status.cloud.sugarai.com/incident/802123 Sun, 11 Jan 2026 01:21:03 -0000 https://status.cloud.sugarai.com/incident/802123#091b537de4cd991a1e40c9317a8653408bc9968813ce3aa53874652b69099d3e Incident Sugar Cloud AU 02 recovered. Sugar Cloud AU 02 and Sugar Cloud AU 01 are down https://status.cloud.sugarai.com/incident/802123 Sun, 11 Jan 2026 01:20:38 -0000 https://status.cloud.sugarai.com/incident/802123#2d0df53dd14b12c1e6a4f12063d31bdafd73e82b852ed03b9f9b0fa41c695c4b Incident Sugar Cloud AU 02 went down. Sugar Cloud AU 02 and Sugar Cloud AU 01 are down https://status.cloud.sugarai.com/incident/802123 Sun, 11 Jan 2026 01:16:50 -0000 https://status.cloud.sugarai.com/incident/802123#d5ea6a9e86b58b85eb8d120d6788b49368291d2c445fdb65ff3cb7b5b636253f Incident Sugar Cloud AU 01 recovered. Sugar Cloud AU 02 and Sugar Cloud AU 01 are down https://status.cloud.sugarai.com/incident/802123 Sun, 11 Jan 2026 01:08:29 -0000 https://status.cloud.sugarai.com/incident/802123#8d93c27ba5b35a9b4f0409f403566a4566c5fc910d86ec43c0c1f1450429df28 Incident Sugar Cloud AU 01 went down. Sugar Cloud DE 02 is down https://status.cloud.sugarai.com/incident/801189 Fri, 09 Jan 2026 07:58:36 -0000 https://status.cloud.sugarai.com/incident/801189#d5fa37ac07d86b5bd110ba364f33a77cd3943cf79e3d9bbe74938c868dbec985 Incident Sugar Cloud DE 02 recovered. Sugar Cloud DE 02 is down https://status.cloud.sugarai.com/incident/801189 Fri, 09 Jan 2026 07:49:29 -0000 https://status.cloud.sugarai.com/incident/801189#399d1a53ace398f2450f6429e8f71eb6a63dd00ee036e38b5e1c6d4e6d5d5097 Incident Sugar Cloud DE 02 went down. Sugar Cloud DE 02 is down https://status.cloud.sugarai.com/incident/800884 Thu, 08 Jan 2026 20:05:38 -0000 https://status.cloud.sugarai.com/incident/800884#0c511cddf2b717cdd8edd065fb7e78c83fd96009cb0df9d299b8b28a6877b0e3 Incident Sugar Cloud DE 02 recovered. Sugar Cloud DE 02 is down https://status.cloud.sugarai.com/incident/800884 Thu, 08 Jan 2026 19:59:47 -0000 https://status.cloud.sugarai.com/incident/800884#11f2cde38c06ee4e3e47f722b77293c1d07b161e4a58ebecd3b2d1a5b11f3d80 Incident Sugar Cloud DE 02 went down. Sugar Cloud US 03 is down https://status.cloud.sugarai.com/incident/777657 Mon, 01 Dec 2025 19:45:31 -0000 https://status.cloud.sugarai.com/incident/777657#8f4ecc18d9f0f488402504e070b85ef5118e9f1ee051056570cdb5d50de8d8a4 Incident Sugar Cloud US 03 recovered. Sugar Cloud US 03 is down https://status.cloud.sugarai.com/incident/777657 Mon, 01 Dec 2025 19:42:12 -0000 https://status.cloud.sugarai.com/incident/777657#e67a6337c3f88109ff3feb46384f487443e263593a620eb7548079ae00db9698 Incident Sugar Cloud US 03 went down. Sugar Cloud US 14 is down https://status.cloud.sugarai.com/incident/775806 Fri, 28 Nov 2025 11:47:46 -0000 https://status.cloud.sugarai.com/incident/775806#deb04c4794bd3752b6fe8595527d8d8429a8d2e107ab29d03663a01aa5b1cfff Incident Sugar Cloud US 14 recovered. Sugar Cloud US 14 is down https://status.cloud.sugarai.com/incident/775806 Fri, 28 Nov 2025 11:38:47 -0000 https://status.cloud.sugarai.com/incident/775806#5dece078fe8275b9dda816200cc213254945b4dc744b3eb640ecc721bb2b62d7 Incident Sugar Cloud US 14 went down. Sugar Cloud US 14 is down https://status.cloud.sugarai.com/incident/775806 Fri, 28 Nov 2025 10:18:20 -0000 https://status.cloud.sugarai.com/incident/775806#62412cd259da936b5b2a4a5df230620b5858c0b030056a3b3f11b00734783e44 Incident Sugar Cloud US 14 recovered. Sugar Cloud US 14 is down https://status.cloud.sugarai.com/incident/775806 Fri, 28 Nov 2025 10:14:28 -0000 https://status.cloud.sugarai.com/incident/775806#ebacd0d095a75a5bfab5dfb0f36cbe67fff36defd4108f8a0ed8e8630759af48 Incident Sugar Cloud US 14 went down. Sugar Market Mail App US is down https://status.cloud.sugarai.com/incident/775405 Thu, 27 Nov 2025 18:15:42 -0000 https://status.cloud.sugarai.com/incident/775405#af3a09529e07b0c44a5fca45d7f63e3c8f8ed000edae98a3b364b0af946cc70f Incident Sugar Market Mail App US recovered. Sugar Market Mail App US is down https://status.cloud.sugarai.com/incident/775405 Thu, 27 Nov 2025 18:13:36 -0000 https://status.cloud.sugarai.com/incident/775405#23b55969a58aa7c3c7b0f23bd2586612784460e49cccd609e32c0491729aaa68 Incident Sugar Market Mail App US went down. Sugar Cloud US 14 is down https://status.cloud.sugarai.com/incident/774521 Wed, 26 Nov 2025 10:18:59 -0000 https://status.cloud.sugarai.com/incident/774521#d7c0db59c78f569cebeedd41cdea81f2253fc9ddf5835cbc63f8598882817e8a Incident Sugar Cloud US 14 recovered. Sugar Cloud US 14 is down https://status.cloud.sugarai.com/incident/774521 Wed, 26 Nov 2025 10:12:00 -0000 https://status.cloud.sugarai.com/incident/774521#69702a8be3f108e97d82e2596dadacaf78e5a1bf60440b6fa59dc4c2ccc65ddd Incident Sugar Cloud US 14 went down. Sugar Cloud US 01 is down https://status.cloud.sugarai.com/incident/758064 Tue, 04 Nov 2025 22:36:46 -0000 https://status.cloud.sugarai.com/incident/758064#b8cc0c07177d2d14051406ea978e93d16adf11648476ac014d147efe6a9f5a16 Incident Sugar Cloud US 01 recovered. Sugar Cloud US 01 is down https://status.cloud.sugarai.com/incident/758064 Tue, 04 Nov 2025 22:35:56 -0000 https://status.cloud.sugarai.com/incident/758064#2ed76e330d1e6748ea5c985e9296f7f5053958801b695f4470aee00eea84c5ba Incident Sugar Cloud US 01 went down. Sugar Market US API is down https://status.cloud.sugarai.com/incident/747019 Mon, 20 Oct 2025 10:10:58 -0000 https://status.cloud.sugarai.com/incident/747019#61ec868b0e88b583fc00d761ec450cf63aafe7f33dba52d7b3bfd3b1461ff685 Incident Sugar Market US API recovered. Sugar Market US API is down https://status.cloud.sugarai.com/incident/747019 Mon, 20 Oct 2025 08:43:50 -0000 https://status.cloud.sugarai.com/incident/747019#708a9115a1ff4ebc5848d89c73ab989cc08cd786f3f03d2e06f3ef7a9880acc0 Incident Sugar Market US API went down. Sugar Cloud Premium US 02 is down https://status.cloud.sugarai.com/incident/745491 Fri, 17 Oct 2025 22:56:16 -0000 https://status.cloud.sugarai.com/incident/745491#2ba75a1c57a23f59b9fd07a1f654f08b8c01e990b137414539f3d7275915a344 Incident Sugar Cloud Premium US 02 recovered. Sugar Cloud Premium US 02 is down https://status.cloud.sugarai.com/incident/745491 Fri, 17 Oct 2025 22:36:41 -0000 https://status.cloud.sugarai.com/incident/745491#917b63785e9b13223784c3a87715cc196235a63d8f439698574847ea51b72b22 Incident Sugar Cloud Premium US 02 went down. Sugar Cloud Premium US 02 is down https://status.cloud.sugarai.com/incident/745491 Fri, 17 Oct 2025 16:22:31 -0000 https://status.cloud.sugarai.com/incident/745491#45c868ec2fc8344628a7008d391542c5430c7489903967b16f8526896bb084f2 Incident Sugar Cloud Premium US 02 recovered. Sugar Cloud Premium US 02 is down https://status.cloud.sugarai.com/incident/745491 Fri, 17 Oct 2025 16:12:36 -0000 https://status.cloud.sugarai.com/incident/745491#cce059a7dedc813d2db032928fe1f6b643bedc2b70917f2102a726f37fab4583 Incident Sugar Cloud Premium US 02 went down. Sugar Cloud US 10 and Sugar Cloud AU 02 are down https://status.cloud.sugarai.com/incident/740983 Fri, 10 Oct 2025 09:07:00 -0000 https://status.cloud.sugarai.com/incident/740983#73343de541ab17d02a68e54601c1cdaf859c1a5a3311fff852744f8056fa95d0 Incident Sugar Cloud US 10 went down. Sugar Cloud US 10 and Sugar Cloud AU 02 are down https://status.cloud.sugarai.com/incident/740983 Fri, 10 Oct 2025 04:47:25 -0000 https://status.cloud.sugarai.com/incident/740983#80f274b64c61b926daf6398eb299b9dc1fce5802329395fe8af2946b532f9e0b Incident Sugar Cloud AU 02 recovered. Sugar Cloud US 10 and Sugar Cloud AU 02 are down https://status.cloud.sugarai.com/incident/740983 Fri, 10 Oct 2025 04:01:00 -0000 https://status.cloud.sugarai.com/incident/740983#f2ebdb35e8d543a0c6b475087fa1d7dd69023313ae580deb3e7a3b6922901e69 Incident Sugar Cloud AU 02 went down. Sugar Market Mail App EU is down https://status.cloud.sugarai.com/incident/729631 Tue, 23 Sep 2025 07:04:22 -0000 https://status.cloud.sugarai.com/incident/729631#ec21cbde3ffac7a40ec5a164e52176cf433691a6bb1c3eeba7712f6a4aa72c38 Incident Sugar Market Mail App EU recovered. Sugar Market Mail App EU is down https://status.cloud.sugarai.com/incident/729631 Tue, 23 Sep 2025 07:03:35 -0000 https://status.cloud.sugarai.com/incident/729631#ee937d7938c6504f0d0cb1b624b1248372c6de7983227a662ad67e7b8f8fc9c4 Incident Sugar Market Mail App EU went down. Sugar Cloud AU 01 is down https://status.cloud.sugarai.com/incident/728954 Mon, 22 Sep 2025 16:53:09 -0000 https://status.cloud.sugarai.com/incident/728954#f7268854a620f06759596b009d610ea955573a5ff9f26a3ba2cfa55215312520 Incident Sugar Cloud AU 01 recovered. Sugar Cloud AU 01 is down https://status.cloud.sugarai.com/incident/728954 Mon, 22 Sep 2025 16:52:14 -0000 https://status.cloud.sugarai.com/incident/728954#5a5160ff38a50b19369a64fb96bb75ee74589cb573173830721eef891e326b31 Incident Sugar Cloud AU 01 went down. Sugar Market Mail App US is down https://status.cloud.sugarai.com/incident/726004 Wed, 17 Sep 2025 15:12:18 -0000 https://status.cloud.sugarai.com/incident/726004#e1c72a5b68661db6368e190cf628fa5a3cbf204075523281280eee03887e1443 Incident Sugar Market Mail App US recovered. Sugar Market Mail App US is down https://status.cloud.sugarai.com/incident/726004 Wed, 17 Sep 2025 15:10:19 -0000 https://status.cloud.sugarai.com/incident/726004#f9a48dbbbf44a4fa42b305179d5fc63789f420561db14b4dcad835d7a165a496 Incident Sugar Market Mail App US went down. Sugar Identity (IDM) Login Oregon is down https://status.cloud.sugarai.com/incident/723241 Fri, 12 Sep 2025 15:21:05 -0000 https://status.cloud.sugarai.com/incident/723241#3f088815ef5afcfab2ee0fef3d0e07b38ecfaff4958fcedc8a46e4d38c71f7e4 Incident Sugar Identity (IDM) Login Oregon recovered. Sugar Identity (IDM) Login Oregon is down https://status.cloud.sugarai.com/incident/723241 Fri, 12 Sep 2025 15:15:46 -0000 https://status.cloud.sugarai.com/incident/723241#18fdf6639a17c3ff068c8c46bb12ba4a54d8502f754cb59be63ae1e1021718b8 Incident Sugar Identity (IDM) Login Oregon went down. Sugar Market US API is down https://status.cloud.sugarai.com/incident/720833 Tue, 09 Sep 2025 02:58:48 -0000 https://status.cloud.sugarai.com/incident/720833#8d317954122195f2cbdfb85d625ad5767e7f3de284a89b793ee3ed5bff8b4df9 Incident Sugar Market US API recovered. Sugar Market US API is down https://status.cloud.sugarai.com/incident/720833 Tue, 09 Sep 2025 02:51:49 -0000 https://status.cloud.sugarai.com/incident/720833#d38600d9b7c7614a185f71b736b3dd084722e3eeeed205b3a6b17699b44a8613 Incident Sugar Market US API went down. Sugar Market EU API is down https://status.cloud.sugarai.com/incident/720712 Mon, 08 Sep 2025 21:57:55 -0000 https://status.cloud.sugarai.com/incident/720712#946b9542a35786318ec845624f52e1cf27befcc924d6b5a0c5d378825f7381cd Incident Sugar Market EU API recovered. Sugar Market EU API is down https://status.cloud.sugarai.com/incident/720712 Mon, 08 Sep 2025 21:50:57 -0000 https://status.cloud.sugarai.com/incident/720712#1e49ba2b15114b699eecb3778ad0a8baca903b48c212da894184d6da2ddc966e Incident Sugar Market EU API went down. Sugar Market Vulcan API EU and Sugar Market Vulcan API UK are down https://status.cloud.sugarai.com/incident/709752 Thu, 21 Aug 2025 10:39:37 -0000 https://status.cloud.sugarai.com/incident/709752#3904159dfadaced31d3bd5dfb641027a5491e75f70ebfd397482dea736453803 Incident Sugar Market Vulcan API UK recovered. Sugar Market Vulcan API EU and Sugar Market Vulcan API UK are down https://status.cloud.sugarai.com/incident/709752 Thu, 21 Aug 2025 10:39:23 -0000 https://status.cloud.sugarai.com/incident/709752#14eff945211d26658b7c739d2d4229e012486fea8f405a463379e07e6c5cf6ba Incident Sugar Market Vulcan API UK went down. Sugar Market Vulcan API EU and Sugar Market Vulcan API UK are down https://status.cloud.sugarai.com/incident/709752 Thu, 21 Aug 2025 10:22:05 -0000 https://status.cloud.sugarai.com/incident/709752#4e4c6122d324011e36529014676a57936720e61be94e73e16767757476403897 Incident Sugar Market Vulcan API EU recovered. Sugar Market Vulcan API EU and Sugar Market Vulcan API UK are down https://status.cloud.sugarai.com/incident/709752 Thu, 21 Aug 2025 10:19:50 -0000 https://status.cloud.sugarai.com/incident/709752#1aadb0f124c836c191eab498275534198d080334981990f294a5e418c25c0956 Incident Sugar Market Vulcan API UK recovered. Sugar Market Vulcan API EU and Sugar Market Vulcan API UK are down https://status.cloud.sugarai.com/incident/709752 Thu, 21 Aug 2025 10:01:52 -0000 https://status.cloud.sugarai.com/incident/709752#5d7683f34ed505f4c9d9b886b5cb11b10ca6a38f809995b5ce2a956d319e9574 Incident Sugar Market Vulcan API EU went down. Sugar Market Vulcan API EU and Sugar Market Vulcan API UK are down https://status.cloud.sugarai.com/incident/709752 Thu, 21 Aug 2025 10:01:12 -0000 https://status.cloud.sugarai.com/incident/709752#5acdb3b84c7b7f71c2a5addf2a588396155008bacdb408f8d4201404269202de Incident Sugar Market Vulcan API UK went down. Sugar Market Vulcan API EU and Sugar Market Vulcan API UK are down https://status.cloud.sugarai.com/incident/709752 Thu, 21 Aug 2025 09:53:18 -0000 https://status.cloud.sugarai.com/incident/709752#86d40e912d7bfd7a4ca91802ca49405ad76e513775e85d066b89c626a1813e3e Incident Sugar Market Vulcan API EU recovered. Sugar Market Vulcan API EU and Sugar Market Vulcan API UK are down https://status.cloud.sugarai.com/incident/709752 Thu, 21 Aug 2025 09:44:47 -0000 https://status.cloud.sugarai.com/incident/709752#06614bd37cf31cc96bfbc61473bb0b055cc7c1f256f953d5e3e506d9337c5b41 Incident Sugar Market Vulcan API UK recovered. Sugar Market Vulcan API EU and Sugar Market Vulcan API UK are down https://status.cloud.sugarai.com/incident/709752 Thu, 21 Aug 2025 09:36:46 -0000 https://status.cloud.sugarai.com/incident/709752#a3dac0246ed22c4b8d6e2f1c4b0282c61e158ca689996606ede5dae7b3142774 Incident Sugar Market Vulcan API UK and Sugar Market Vulcan API EU went down. Sugar Market Vulcan API EU and Sugar Market Vulcan API UK are down https://status.cloud.sugarai.com/incident/709752 Thu, 21 Aug 2025 09:26:07 -0000 https://status.cloud.sugarai.com/incident/709752#f072ac33ed791ec5347358d53a250df14db30f691a8ded73ccb36b511d23ba86 Incident Sugar Market Vulcan API EU recovered. Sugar Market Vulcan API EU and Sugar Market Vulcan API UK are down https://status.cloud.sugarai.com/incident/709752 Thu, 21 Aug 2025 09:24:55 -0000 https://status.cloud.sugarai.com/incident/709752#3bdabd16daec055eebbf232242be5fbe26efc029a9f2040f42e9cdfb01c003f6 Incident Sugar Market Vulcan API UK recovered. Sugar Market Vulcan API EU and Sugar Market Vulcan API UK are down https://status.cloud.sugarai.com/incident/709752 Thu, 21 Aug 2025 09:17:47 -0000 https://status.cloud.sugarai.com/incident/709752#2e7213b55ad592d347e69957532574824541e103fefd8f07a17832253ae3f9db Incident Sugar Market Vulcan API UK and Sugar Market Vulcan API EU went down. Sugar Market Vulcan API EU and Sugar Market Vulcan API UK are down https://status.cloud.sugarai.com/incident/709752 Thu, 21 Aug 2025 08:35:18 -0000 https://status.cloud.sugarai.com/incident/709752#3e88679a6941d4a7b9450d6ea8910fc7d59f69b79aff8f01b9ee7ac90f76230b Incident Sugar Market Vulcan API EU recovered. Sugar Market Vulcan API EU and Sugar Market Vulcan API UK are down https://status.cloud.sugarai.com/incident/709752 Thu, 21 Aug 2025 08:22:49 -0000 https://status.cloud.sugarai.com/incident/709752#99eafa5f8c98c6783d602dbc3ae680ca93363c370c46b859e3d08cf6b87a5960 Incident Sugar Market Vulcan API EU went down. Sugar Discover EU is down https://status.cloud.sugarai.com/incident/702320 Thu, 07 Aug 2025 17:04:46 -0000 https://status.cloud.sugarai.com/incident/702320#ae95ad549e2bfd6d7adecf2e5615dc13e8b6a86e345daaea9c26a7794dde007e Incident Sugar Discover EU recovered. Sugar Discover EU is down https://status.cloud.sugarai.com/incident/702320 Thu, 07 Aug 2025 17:03:07 -0000 https://status.cloud.sugarai.com/incident/702320#9e983e3f0e22e8ee5627b2d0c77457f6c15bcbd5cbd014a0657918da7e109705 Incident Sugar Discover EU went down. Some services are down https://status.cloud.sugarai.com/incident/623901 Tue, 22 Jul 2025 13:31:00 -0000 https://status.cloud.sugarai.com/incident/623901#5eb3da5924ea8ab11d4f431bc11c8288045825a02f7d1ad70a78f1f3a4b87c0c Incident Sugar Cloud Premium US 02 is back online Some services are down https://status.cloud.sugarai.com/incident/623901 Tue, 22 Jul 2025 13:12:00 -0000 https://status.cloud.sugarai.com/incident/623901#0f09cfe16f18ba5bd67865bba75251386277fec31ae6388f5f76f1d33c95f809 Incident Sugar Cloud Premium US 02 went down.