Back to overview
Resolved

Sugar Cloud US 10, Sugar Identity (IDM) Global Login, and 13 other services are down

Jul 24, 2026 at 11:04am UTC
Affected services
Sugar Identity (IDM) Console Oregon
Sugar Identity (IDM) SCIM Service Oregon
Sugar Identity (IDM) STS Oregon
Sugar Discover US
Sugar Cloud US 01
Sugar Cloud US 02
Sugar Cloud US 03
Sugar Cloud US 04
Sugar Cloud US 07
Sugar Cloud US 10
Sugar Cloud US 12
Sugar Cloud Premium US 03
Sugar Cloud Premium US 04
Sugar Identity (IDM) Global Console
Sugar Identity (IDM) Global Login

Resolved
Jul 24, 2026 at 11:15am UTC

Sugar Identity (IDM) Global Console recovered.

Updated
Jul 24, 2026 at 11:14am UTC

Sugar Cloud US 01 and Sugar Cloud US 02 recovered.

Updated
Jul 24, 2026 at 11:13am UTC

Sugar Cloud US 03 and Sugar Cloud US 04 recovered.

Updated
Jul 24, 2026 at 11:13am UTC

Sugar Cloud Premium US 03 recovered.

Updated
Jul 24, 2026 at 11:12am UTC

Sugar Identity (IDM) STS Oregon recovered.

Updated
Jul 24, 2026 at 11:12am UTC

Sugar Cloud US 12, Sugar Cloud Premium US 04, and Sugar Identity (IDM) Global Login recovered.

Updated
Jul 24, 2026 at 11:11am UTC

Sugar Discover US recovered.

Updated
Jul 24, 2026 at 11:11am UTC

Sugar Identity (IDM) STS Oregon went down and Sugar Cloud US 07 recovered.

Updated
Jul 24, 2026 at 11:11am UTC

Sugar Identity (IDM) Console Oregon, Sugar Identity (IDM) SCIM Service Oregon, and Sugar Cloud US 10 recovered.

Updated
Jul 24, 2026 at 11:09am UTC

Sugar Identity (IDM) Global Console went down.

Updated
Jul 24, 2026 at 11:08am UTC

Sugar Cloud US 04 went down.

Updated
Jul 24, 2026 at 11:07am UTC

Sugar Cloud US 01 and Sugar Cloud US 02 went down.

Updated
Jul 24, 2026 at 11:07am UTC

Sugar Discover US, Sugar Cloud US 07, and Sugar Cloud Premium US 03 went down.

Updated
Jul 24, 2026 at 11:06am UTC

Sugar Identity (IDM) SCIM Service Oregon and Sugar Cloud Premium US 04 went down.

Updated
Jul 24, 2026 at 11:05am UTC

Sugar Identity (IDM) Console Oregon and Sugar Cloud US 10 went down.

Created
Jul 24, 2026 at 11:04am UTC

Sugar Cloud US 03, Sugar Cloud US 12, and Sugar Identity (IDM) Global Login went down.

;